Customer relationship management (CRM) is the combination of strategy and technology that your business can use to centralise, manage, and analyse customer interactions and data throughout your customer’s journey. The goal of using a CRM system is to improve your customer relationships and assist in better customer retention to drive growth in sales.
This is where service, sales and marketing come together to ensure the success of your CRM KPIs.
Integrating a CRM system will help you:
Check out the video for more information about which CRM KPIs to look out for in order to maximise sales growth.
Our email specialists will help you increase open rates to drive up your online revenue, while our dedicated CRM team cements your relationship with existing clients through regular email, SMS, and social feeds. All supported by reports from in-house analysts.
For more information, email our CRM Manager Sakshi Bhambhu on email@example.com
Create, every day.
Artificial intelligence tools are changing the way we create content. As a content writer, you might be worried about your job. The good news is that AI isn’t likely to replace human writers anytime soon. However, as a content creator, you need to understand how AI is being used to improve writing.
It’s time to level up your brand or profile with a podcast. So many businesses are getting geared up with microphones, preparing their voices, and publishing regular audio content into the world, including your competitors. You might be thinking, “why is there a podcast hype all of a sudden?”. Here's why...
We spend an average of 145 minutes a day on social media. But we only give 1.8 seconds of attention to each piece of content we see.